Help
Support center
Find guides for the most common issues, or contact us with your order email so we can help faster.
Send us a message
Share your order email and a short description of the issue. Our team will follow up by email.
Before you contact us
Many issues resolve quickly with a restart and a second install attempt over Wi-Fi. Have these details ready if you still need help:
- Order email address and approximate purchase time
- Phone model and whether the device is unlocked
- Destination country and plan name
- Screenshots of any error messages during install
Popular help topics
- FAQ — answers about delivery, activation, and refunds
- Device compatibility — search our phone directory
- How it works — install and connect in three steps
- Refund policy — when unused plans can be refunded
Order and account help
Signed-in customers can review purchases and referral details from Account. If you cannot access your account, use the form above or email support@aerosim.shop from the address used at checkout.
Connectivity issues at your destination
Turn on the AeroSIM line, enable data roaming for that line if prompted, and select it for mobile data. If there is no service, toggle Airplane Mode, restart your phone, and confirm you are in a covered country for that plan.
Response times
We aim to reply to support emails within one business day. Live chat hours and availability may vary — see the Live chat page for the current status and alternatives.