Help
Live chat
Talk with AeroSIM support in real time on Facebook, or email us and we will follow up.
Chat on Facebook
Message us on the AeroSIM Facebook page for the fastest live chat option. Open the page, then tap Message to start a conversation with our team.
Facebook Messenger is available when our agents are online. If we are offline, leave a message and we will reply as soon as we can.
What chat is best for
- Install errors after purchase
- Activation or network attachment problems abroad
- Questions about plan coverage or validity
- Help finding your QR code or install instructions
What to prepare
To speed things up, keep your order confirmation open and note whether the eSIM was already installed or activated. Do not share full payment card numbers in chat.
Other ways to get help
- Browse the FAQ for instant answers
- Check device compatibility before buying another plan
- Review the refund policy if you need to cancel an unused eSIM
- Visit the Support center for email and more resources