Privacy Policy

AeroSIM operates an online storefront for travel eSIM products. When this policy refers to “AeroSIM,” “we,” or “us,” it means the operator of aerosim.shop and related services.

If you have privacy questions, contact us at legal@aerosim.shop.

We collect information you provide directly and information generated when you use our site or services.

• Account details such as name, email address, and password.
• Order and payment-related details needed to fulfill purchases (processed by payment providers).
• Device and usage data such as browser type, IP address, pages visited, and approximate location.
• Support messages and communications you send us.
• Referral or promo codes you enter at checkout.

We use personal data to operate the storefront, deliver eSIMs, prevent fraud, improve the product, and communicate with you.

• Create and manage your account.
• Process orders, send eSIM install instructions, and provide customer support.
• Send transactional emails such as receipts, order updates, and security notices.
• Personalize content such as recommended destinations where appropriate.
• Analyze site performance and fix bugs.
• Measure and improve advertising on Meta (Facebook and Instagram), including attributing purchases to ads and building audiences for relevant offers.
• Comply with legal obligations and enforce our terms.

Depending on your location, we process personal data based on one or more of the following: performance of a contract (fulfilling your order), legitimate interests (securing and improving the service), consent (optional cookies or marketing), and legal obligations.

We do not sell your personal information. We share data with trusted service providers only as needed to run AeroSIM, such as payment processors, email delivery providers, hosting providers, analytics tools, advertising partners (including Meta Platforms for ad measurement via the Meta Pixel and Conversions API), and eSIM network partners required to provision connectivity.

These providers are instructed to process data on our behalf and only for the purposes we specify, subject to appropriate contractual protections.

Because AeroSIM serves travelers globally, your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.

We keep personal data only as long as needed for the purposes described in this policy, including order records, accounting, dispute resolution, and legal compliance. Retention periods vary by data type and legal requirements.

Depending on applicable law, you may have rights to access, correct, delete, or export your personal data, object to certain processing, or withdraw consent where processing is based on consent.

To exercise these rights, email legal@aerosim.shop. We may need to verify your identity before fulfilling a request.

AeroSIM is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us data, contact us so we can delete it.

We may update this Privacy Policy from time to time. We will revise the “Last updated” date when we make material changes. Continued use of AeroSIM after an update means you acknowledge the revised policy.