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Refund policy
Because eSIMs are digital products, refund eligibility depends on whether the plan has been installed or activated.
Eligible for refund
You may request a refund if the eSIM has not been installed on a device and has not been activated on a network. Requests should be made within a reasonable time after purchase, and we may ask for order details to verify unused status.
- Payment completed successfully
- QR code / profile has not been installed
- Plan has not connected to a destination network
Not eligible for refund
Once an eSIM is installed, activated, or substantially used, refunds are generally unavailable except where required by applicable consumer law.
- eSIM profile already added to a phone
- Plan already attached to a network at the destination
- Data already consumed under the plan
- Purchase made on an incompatible or carrier-locked device after delivery
How to request a refund
Email support@aerosim.shop from the address used at checkout. Include your order reference or purchase time, the plan name, and confirm that the eSIM was never installed.
Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider and may take several business days after we issue the refund.
Failed deliveries and technical errors
If payment succeeded but you never received install instructions, contact us immediately. We will resend delivery details or issue a refund if we cannot fulfill the order.
Chargebacks
Please contact AeroSIM support before opening a dispute with your bank. We can usually resolve unused-plan refunds directly and avoid delays caused by chargeback investigations.